Terms of Use

This website and all of its content, including but not limited to texts, designs, graphics, interfaces, images, and code, are copyrighted by Acecook Vietnam, its subsidiaries, or members, and third parties licensed to Acecook Vietnam. Acecook Vietnam's copyright is indicated on the website by the phrase "Copyright 2013 @ Acecook Vietnam." Any content on this website regarding trademarks, service marks, and trade names is the property of Acecook Vietnam. You are not permitted to use any information, images, or code on this website without obtaining prior written permission from Acecook Vietnam.

You may download and print the information on this website for personal, non-commercial use only. You are not permitted to modify, upload, copy, arrange, change, or sell any information, software, products, or services from Acecook Vietnam's website without the written permission of Acecook Vietnam.

Except for personal information that we collect from you in accordance with the guidelines established in Acecook Vietnam's Terms of Use, any materials, information, or other communications you transmit, upload, or publicly post on this website will be considered non-confidential and will no longer be your property. Acecook Vietnam reserves the right to copy, disclose, arrange, merge, and use the information and all data, images, sounds, text, and other facts contained within these materials for any or all commercial and non-commercial purposes.

You assume the risk when accessing websites linked to this website. By accessing linked websites, you acknowledge that Acecook Vietnam is not responsible for the content of those linked websites. We do not interfere with the content of the websites linked to this website. Therefore, we are not responsible for the accuracy, authenticity, copyright, legality, or appropriateness of the materials contained in the websites linked to this website.

Acecook Vietnam reserves the right to modify or amend these Terms of Use by updating the website at any time without prior notice. You are bound by all such changes, amendments, additions, or deletions, if any. Therefore, you should periodically visit the website to review the Terms of Use.

The information about the Culinary/Entertainment Corner on the Acecook Vietnam website aims to convey knowledge about culinary arts, cooking tutorials, and general entertainment information (with sources cited). Acecook Vietnam is not responsible for providing advice regarding the use of this information. If you have specific dietary needs or require a different workout program, it is advisable to consult qualified doctors or specialists.

We are Acecook Vietnam Joint Stock Company, with its registered head office at Lot II-3, Road No. 11, Industrial Group II, Tan Binh Industrial Park, Tay Thanh Ward, Ho Chi Minh City, Vietnam hereinafter referred to as “Acecook Vietnam”. Enterprise Registration Certificate No. 0300808687, first issued on December 15, 1993 by the Business Registration Office – Department of Planning and Investment of Ho Chi Minh City.

Acecook Vietnam respectfully notifies Customers of this Personal Data Processing Policy “Policy”.

Customers are kindly requested to read this Policy carefully. If Customers have confirmed their consent to this Policy in any form, it shall be understood that Customers have clearly understood, agreed to, and are bound by the entire contents of this Policy.

1. IMPORTANT DEFINITIONS

Some terms mentioned in this Policy are defined as follows:

1.1. “Personal Data”

“Personal Data” means digital data or information in another form that identifies or helps identify a specific individual, including Basic Personal Data and Sensitive Personal Data. Personal Data that has been de-identified is no longer Personal Data.

1.2. “Sensitive Personal Data” means personal information directly related to private life which, if infringed, will directly affect the lawful rights and interests of agencies, organizations, and individuals, including:

• a. Data revealing racial origin or ethnic origin;
• b. Data on political opinions, religion, or beliefs;
• c. Information on private life, personal secrets, and family secrets;
• d. Information on health status;
• e. Biometric data and genetic characteristics;
• f. Data revealing an individual’s sex life or sexual orientation;
• g. Data on crimes and legal violations collected and stored by competent authorities;
• h. An individual’s location identified through location services;
• i. Login information, including username and password, of an individual’s electronic identification account; images of identity documents such as identity cards, citizen identity cards, and identity cards;
• j. Bank account login information; bank card information; data on bank account transaction history; financial and credit information and information on customers’ activities and transaction history relating to finance, securities, and insurance at relevant organizations;
• k. Data tracking behavior and activities in the use of telecommunications services, social networks, online media services, and other cyberspace services;
• l. Other personal data which, according to law, must be kept confidential or subject to strict security measures.

1.3. “Basic Personal Data” means common personal information reflecting an individual’s identity and background, often used in transactions and social relationships, including:

• a. Surname, middle name, and birth name; other names, if any;
• b. Date, month, and year of birth; date, month, and year of death or disappearance;
• c. Gender;
• d. Place of birth, place of birth registration, permanent residence registration, temporary residence registration, current residence, hometown, and contact address;
• e. Nationality;
• f. Personal image;
• g. Phone number, personal identification number, passport number, driver’s license number, vehicle license plate number;
• h. Marital status;
• i. Information on family relationships such as parents, children, wife, and husband;
• j. Information on an individual’s digital accounts;
• k. Other information relating to a specific individual, such as mother, child, wife, husband, etc., but not falling under Section 1.2, Article 1 of this Policy.

1.4. “Data Subject” means the person reflected by Personal Data and who has confirmed consent to this Policy.

1.5. “Related Person” means grandparents, parents, children, spouses, other relatives, and other related persons of the Data Subject.

1.6. The parties that will control and/or process the Personal Data of the Data Subject in accordance with this Policy are one of the following entities:

• a. The Personal Data Controller and Processor, being the party that determines the purposes and means of processing and directly processes Personal Data;
• b. The Personal Data Controller, being the party that determines the purposes and means of processing Personal Data; or
• c. The Personal Data Processor, being the party that processes Personal Data at the request of the Personal Data Controller or the Personal Data Controller and Processor through a contract.

The above entities are collectively referred to as the “Data Processor”. Details of the Data Processor are set out in Article 2 of this Policy.

1.7. “Third Party” means organizations and individuals permitted to participate in the processing of Personal Data under this Policy with the authorization of the Data Processor, including but not limited to the following parties: customers, sellers, service providers, contractors, shareholders, capital-contributing members, parent/subsidiary companies, and affiliates of the Data Processor.

1.8. “Processing Purpose” means the purposes of processing Personal Data that the Data Processor carries out with respect to the Personal Data of the Data Subject and/or Related Person, as detailed in Article 3 of this Policy.

1.9. “Acecook Vietnam Website/Application” means websites and mobile applications managed and operated by Acecook Vietnam.

2. DATA PROCESSOR

Within the scope of this Policy, the Data Processor - acting as the Personal Data Controller and Processor - is Acecook Vietnam.

3. TYPES OF PERSONAL DATA PROCESSED

The Data Subject agrees that, depending on the time and specific purpose, the Data Processor may actively collect and/or request the provision of, as well as process, the Personal Data of the Data Subject, including but not limited to the following Personal Data: surname, middle name, and name; date, month, and year of birth; phone number; email; contact address; account registration information; access history; and other relevant information.

The Data Subject confirms that he/she has understood and clearly recognized which Personal Data constitutes Sensitive Personal Data as specified in Section 1.2, Article 1 of this Policy when providing or agreeing for the Data Processor to collect and process Personal Data.

4. PURPOSES OF PERSONAL DATA PROCESSING

The Data Subject agrees that the Data Processor may process Personal Data for the following purposes, including but not limited to:

4.1. Identifying, authenticating, and verifying the information of the Data Subject;

4.2. Managing accounts registered by the Data Subject on the Acecook Vietnam Website/Application;

4.3. Carrying out customer care activities, including but not limited to maintaining contact, providing support during the shopping process, and answering the Data Subject’s questions related to the goods/services of the Data Processor;

4.4. Providing information about promotions, incentives, advertisements, and other commercial activities of Acecook Vietnam;

4.5. Conducting market surveys, researching and developing new products, compiling statistics, and analyzing information about Data Subjects and consumer habits to support the Data Processor’s operations and business;

4.6. Investigating and resolving disputes, complaints, violations of the policies and regulations of the Data Processor and/or violations of Vietnamese law;

4.7. Complying with legal regulations and requests of competent state authorities, including but not limited to information disclosure obligations, reporting obligations under laws on promotions, record retention, and auditing;

4.8. Sharing Personal Data with Third Parties;

4.9 Serving other lawful activities of the Data Processor.

5. METHODS OF PERSONAL DATA PROCESSING

The Data Subject agrees that:

5.1. Depending on each case and specific purpose, the Data Processor may carry out one or more methods of Personal Data processing such as collecting, recording, analyzing, confirming, storing, editing, disclosing, combining, accessing, retrieving, recovering, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, destroying Personal Data, or other relevant forms of processing.

5.2. In accordance with the Processing Purposes, the Data Processor may:

• a. Transfer or share Personal Data with Third Parties and within the Data Processor’s internal organization; and/or
• b. Transfer Personal Data for continued processing in cases of division, separation, merger, consolidation, or termination of operations relating to the Data Processor; and/or
• c. Transfer Personal Data in other cases as prescribed by law.

5.3. Personal Data processing activities may be carried out by the Data Processor automatically or non-automatically, by electronic means, manual methods, or any other method that the Data Processor considers appropriate.

6. POSSIBLE UNDESIRED CONSEQUENCES AND DAMAGE

The Data Processor thoroughly applies protection and security measures during the processing of Personal Data. However, in certain circumstances beyond its control, Personal Data leakage may occur not due to the fault of the Data Processor, and undesired consequences and damage may arise. The Data Subject shall cooperate with the Data Processor to remedy such cases if they occur.

7. COMMENCEMENT AND TERMINATION OF PERSONAL DATA PROCESSING

The processing period of Personal Data begins from the earlier of the time when the Data Subject fully and accurately provides Personal Data or the time when the Data Processor collects Personal Data.

Processing shall end when the Data Processor has completed the processing purposes as prescribed or in other cases as required by law.

8. RIGHTS AND OBLIGATIONS OF THE DATA SUBJECT RELATING TO PERSONAL DATA PROCESSING

8.1. Unless otherwise provided by law, the Data Subject has the following rights with respect to his/her Personal Data:

• a. To be informed about Personal Data processing activities;
• b. To agree or refuse to allow Personal Data processing;
• c. To request withdrawal of consent for Personal Data processing;
• d. To access, view, edit, or request correction of Personal Data;
• e. To request the provision, deletion, or restriction of processing of Personal Data; to submit requests objecting to Personal Data processing;
• f. To lodge complaints, denunciations, lawsuits, and claims for damages in accordance with law;
• g. To request competent authorities or agencies, organizations, and individuals involved in Personal Data processing to implement measures and solutions to protect his/her Personal Data in accordance with law.

8.2. The Data Subject has the following obligations:

• a. To protect his/her own Personal Data;
• b. To respect and protect the Personal Data of others;
• c. To provide complete and accurate Personal Data of the Data Subject and/or the Data Subject’s Related Persons in accordance with law, contracts, or when agreeing to allow the processing of his/her Personal Data;
• d. To comply with laws on personal data protection and participate in the prevention and combat of personal data infringement activities.

8.3. When exercising his/her rights and obligations, the Data Subject must fully comply with the following principles:

• a. Comply with the law and with the obligations of the personal data subject under contracts. The exercise of the rights and obligations of the personal data subject must aim to protect the lawful rights and interests of that personal data subject;
• b. Not obstruct or hinder the exercise of legal rights and obligations of personal data controllers and processors;
• c. Not infringe upon the lawful rights and interests of the State, agencies, organizations, or other individuals.

9. ACCOUNTS ON THE ACECOOK VIETNAM WEBSITE/APPLICATION

If Acecook Vietnam provides an account to the Data Subject or requires the Data Subject to register an account in order to access or use certain functions or services on the Acecook Vietnam Website/Application and/or to confirm the Data Subject’s consent to this Policy, the contents of this Article 9 shall apply.

The Data Subject agrees to be responsible for changing the password from time to time or as notified by Acecook Vietnam. The Data Subject must keep the account confidential and shall be solely responsible if the account is disclosed to any other person. The Data Subject must immediately notify Acecook Vietnam if the Data Subject knows or has reason to suspect that the security of the account has been compromised or that the account has been used without authorization.

The Data Subject agrees and acknowledges that if the Data Subject or any other person uses the Data Subject’s account to access or use the Acecook Vietnam Website/Application, or performs any action thereunder, including but not limited to confirming the Data Subject’s consent to this Policy, then such act shall be deemed, as the case may be:

(i) the Data Subject himself/herself accessed or used the Acecook Vietnam Website/Application through the Data Subject’s account; and/or

(ii) the Data Subject himself/herself performed such actions through the Data Subject’s account.

Accordingly, the Data Subject shall be responsible for all actions performed through the Data Subject’s account, regardless of whether such access or use is made by any person and whether or not authorized by the Data Subject, and Acecook Vietnam has the right to act on and hold the Data Subject fully responsible for the acts stated in Items (i) and (ii) above as if such acts were performed by the Data Subject himself/herself.

10. PROCEDURES FOR NOTIFICATION, COMPLAINTS, AND EXERCISE OF RIGHTS OF PERSONAL DATA SUBJECTS RELATING TO PERSONAL DATA PROTECTION

If the Data Subject has any notice or complaint relating to this Policy or the processing of Personal Data, or wishes to exercise the Data Subject’s rights under Section 8.1, Article 8 of this Policy, the Data Subject shall proceed as follows: Send a request email to: info@acecookvietnam.com

11. GENERAL PROVISIONS

11.1. If the Data Subject refuses to provide Personal Data as requested by the Data Processor, the Data Subject shall be solely responsible for any disadvantages, damages, or any issues affecting lawful rights and interests arising from or related to such refusal to provide Personal Data.

11.2. The Data Subject warrants that when the Data Subject provides the Personal Data of a Related Person to the Data Processor, the Data Subject has obtained consent or authorization from the Related Person. The Data Subject undertakes to indemnify and hold the Data Processor harmless from any claims, damages, losses, and costs arising from and/or relating to the Personal Data of the Related Person provided by the Data Subject. The Data Subject is responsible for providing documents proving consent or authorization from the Related Person when requested by the Data Processor or a state authority.

11.3. Acecook Vietnam has the right to amend, supplement, or replace all or part of this Policy at any time. Such amendments or replacements shall be notified and publicly posted on the Acecook Vietnam Website/Application and/or by other appropriate means; Acecook Vietnam shall obtain the Data Subject’s consent to such amendments or replacements.

11.4. If any provision of this Policy is declared invalid, unlawful, or unenforceable for any reason, the other provisions of this Policy shall not be affected and shall remain effective. Acecook Vietnam has the right to amend any provision declared invalid, unlawful, or unenforceable at any time.

11.5. This Policy shall be governed by and interpreted in accordance with the laws of Vietnam. Any dispute relating to this Policy shall first be resolved through good-faith negotiation; if no agreement is reached, the dispute shall be resolved by a competent court.

11.6. If changes in law result in any conflict with the provisions of this Policy, the law shall prevail. Acecook Vietnam shall amend the Policy in accordance with Section 11.3, Article 11 of this Policy to comply with legal regulations.

11.7. The Data Subject may not assign his/her rights and obligations under this Policy without the prior written consent of Acecook Vietnam. Acecook Vietnam has the right to assign its rights and obligations under this Policy to any third party.

11.8. Acecook Vietnam shall not be liable for failure, interruption, or delay in performing any of its obligations under this Policy if affected by force majeure events, including but not limited to fire, natural disasters, epidemics, terrorism, war, or strikes. However, such events must satisfy the following conditions: they are events beyond control, occur objectively, are unforeseeable, and cannot be remedied despite the application of all necessary measures and available capabilities.

This Policy is issued by Acecook Vietnam in accordance with Acecook Vietnam’s internal regulations and the law. This Policy is made in Vietnamese and takes effect from February 1, 2026 until replaced or officially notified by Acecook Vietnam.